Outstanding social care: exploring good practice

04 December - 04 December The King's Fund

Programme

  • 04 December

Registration opens, Exhibition and Refreshments

08:30 AM 10:00 AM

Breakfast session: Care management – trends and real-world insights

09:00 AM 09:45 AM

CA Colin Angel

DE Darren Evans

Opening plenary: What do we mean by outstanding?

10:00 AM 11:15 AM

SC Sally  Copley

SH Sue Howard

Richard Humphries

Helen Simmons

Refreshments, Exhibition and Networking

11:15 AM 11:45 AM

Breakout A: ‘Alexa: what is the future of social care?’

11:45 AM 12:55 PM

Steve Carefull

JC Julia Cream

Ed Humphreys

SM Sally Mazzanti

Anne-Marie  Perry

Breakout B: Deal with demand and change the system

11:45 AM 12:55 PM

Di Bailey

SB Saf Bhuta

WL Wendy Lippmann

DM Debra Mallinson

HN Hong-Anh Nguyen

JN Jane North

Robert Stewart

Anne Tidmarsh

Breakout C: Improving quality in care homes

11:45 AM 12:55 PM

Coral Alexander

SG Selma Ghouse

BM Bernie Mazurke

Nicola Payne

SR Sarbjit Rai

SR Shilpa Ross

Claire Turner

Breakout D: Prevention and early intervention

11:45 AM 12:55 PM

ZB Zoe Barry

ZB Zoe Barry 

Steve Curry

DD Dr Durka Dougall 

Dalvinder Jammu

LK Louise Kelly

SM Sally Mazzanti

SP Sam Payne

Lunch, Exhibition and Networking

12:55 PM 01:45 PM

Breakout E: Reducing long stays in hospital

01:45 PM 02:50 PM

TB Tom Brown

SB Sarah Burchell

Yolanda  Dennehy

DD Dr Durka Dougall 

JP James Palmer

Craig Stubbs

Breakout F: People co-designing the care and support they receive

01:45 PM 02:50 PM

Jenny Gray

RM Rachel Mason

Polly Sinclair

LW Lillie Wenzel 

Breakout G: Workforce solutions

01:45 PM 02:50 PM

AB Alex Baylis 

HB Hazel Brown

RP Rachel Peacock

Dr Helen Sanderson

Breakout H: New ways for old problems

01:45 PM 02:50 PM

HG Helen Gilburt 

CO Christine Owen

SS Sue Scotland

Refreshments, Exhibition and Networking

02:50 PM 03:10 PM

Closing plenary: Achieving the care system that we need to deliver outstanding care

03:10 PM 04:30 PM

Simon  Bottery

NC Natasha Curry

Caroline Dinenage

DF Dr Jose-Luis Fernandez

Close of conference

04:30 PM 04:30 PM

Sponsors

Exhibitors

Speakers

Attendees

Coral Alexander

Senior Transformation Manager
NHS Newham CCG

04 December

CA

Colin Angel

Policy and Campaigns Director
United Kingdom Homecare Association

04 December

Di Bailey

Professor of Mental Health
Nottingham Trent University
Di is responsible for the overall management and leadership of the Division of Social Work and Health within the School of Social Sciences. She is also Director of Research for the School of Social Sciences and Chairs the School's Research Committee.
Di's teaching subject areas include:
  • mental health
  • working with individuals with complex needs
  • service user involvement in education and service development
  • organisational change and development
  • adult learning and research skills.

Career overview

Prior to joining Nottingham Trent University in 2010, Di held the position of Reader in Social Work at Durham University from 2005.

Between 1995-2005 Di was employed by the University of Birmingham where she held the role of Principal Lecturer in Mental Health. In 2002 during her time at Birmingham Di was a National Teaching Fellow for excellent teaching in interdisciplinary mental health education.

Di is a Principal Fellow of the HEA and a Chartered Member of the CIPD. She is a registered social worker with the HCPC.

External activity

Di is Co-President of the Association of Professors of Social Work.
Di is the external examiner for the MA in Mental Health (Approved Mental Health Professional) AMHP Programme at the University of East Anglia and the External Examiner for the MSc in Recovery at the University of Hertfordshire. She is also Edictor in Chief of the Journal of Mental Health, Training, Education and Practice.

04 December

ZB

Zoe Barry

Senior Occupational Therapist 
Essex County Council 

04 December

SB

Saf Bhuta

Head of Service
Kirklees Council
Saf Bhuta is a Head of Service at Kirklees Council, with a passion for systems thinking and for harnessing the power of data to help improve care outcomes for people.

Before starting with Kirklees, Saf worked for one of the world’s largest FMCG companies.After a decade working across social care and health, Saf knows what drives quality improvement and safe, effective services — and it’s not mastering the latest dashboard report. It’s how well you humanise the way you work and connect with the people you’re trying to support, making the people, experiences and stories hidden in processes more transparent

04 December

Simon Bottery

Senior Policy Fellow
The King's Fund
Before joining The King’s Fund in September 2017, Simon spent almost 10 years as Director of Policy at the older people’s charity Independent Age, researching and campaigning on issues including care home quality, unmet needs for care, social care funding and the social care workforce. He was vice-chair of the Care and Support Alliance in 2017.

Simon has wide experience in policy, communications and journalism, including as Director of Communications at Citizens Advice. He has also worked for ActionAid, in the commercial sector for Guinness and in BBC local radio.

Follow @blimeysimon
Read Simons' blogs and reports.

04 December

HB

Hazel Brown

Leader of Exceptional Service (Quality)
Cornerstone 

04 December

TB

Tom Brown

Service Director 
Bexley Care 

04 December

SB

Steven Burgess

Policy & Strategy Officer
London Borough of Bexley

Steve Carefull

Director
Argenti Telehealthcare Partnership 
Steve Carefull is a Director with PA Consulting Group, where he leads the firm’s Adult Social Care work. He is also Programme Director for the multi award-winning Argenti Telehealthcare Managed Service. This innovative partnership has transformed the way care technology is deployed, helping over 13,000 people to live safer and more independent lives; it has also saved millions of pounds net to date by reducing reliance on more traditional forms of social care.Argenti delivers care technology for Hampshire, Barnet and Essex councils and provides advice and support for care technology services seeking to maximise the benefits of TEC.

Steve also has extensive experience of working with care commissioners as they manage and contract with the care home market. His Care Home Cost Benchmarking model has helped to improve the visibility of the costs of care in a range of locations in England.

Steve is a regular commentator on social care, often challenging commissioners to demand more from technology as a key component of their care ‘offer’. He believes that the emergence of inexpensive consumer-oriented connected devices, like Amazon’s Echo (which is provided to people with physical disabilities and sensory impairments in Hampshire), will fundamentally change what people expect from digital care services.

04 December

SC

Sally Copley

Director of Policy, Campaigns and Partnerships 
Alzheimer's Society 

04 December

NC

Natasha Curry

Senior Fellow in Health Policy 
Nuffield Trust 

04 December

Steve Curry

Chief Officer
Harlington Hospice and H4All
Steve is Chief Officer of Harlington Hospice, a community hospice providing services in people’s homes and its Day Centre, nestled next to Heathrow airport. Over the last 5 years he has been part of the team that have established H4All, a 3rd sector provider consortium with Age UK Hillingdon, Hillingdon MIND, Hillingdon Carers and DASH (a disabilities charity), enabling it to become full partners in the transition of health and social care in the London Borough of Hillingdon.Steve is H4All lead on the Hillingdon Health and Care Partner, an alliance including the NHS Acute Hospital, NHS Community provider and GP Confederation.
Steve draws on over 25 years’ experience within charitable care providers supporting people with learning disabilities, enduring mental illness, HIV/AIDS and frail older people.Having designed, developed and managed community, residential and clinical services, he is passionate about enabling people to shape their services and their lives.

04 December

DD

Doug Davson

Home Group

Yolanda Dennehy

London Borough of Bexley
Associate Director Adult Social Care - Bexley Care
Yolanda Dennehy is the Associate Director for Adult Social Care in Bexley Care. Yolanda qualified as a social worker in Nottingham and has had a number of operational roles working with older people and hospital discharge. Yolanda has held senior management post in Adult Social Care in London over the past 5 years and has been working as the Adult Social Care lead in Bexley Care for 2 years. Yolanda has a keen interest in integrated services and has worked on projects to deliver integrated teams and improve hospital discharge during her senior management roles.

04 December

Caroline Dinenage

Minister of State for Care 
Department of Health and Social Care 
Caroline Dinenage was appointed Minister of State at the Department of Health and Social Care on 9 January 2018. Caroline was Parliamentary Under Secretary of State at the Department for Work and Pensions from June 2017 to January 2018.

She was Parliamentary Under Secretary of State for Women, Equalities and Early Years at the Department for Education from July 2016 to June 2017.

She was elected Conservative MP for Gosport, Stubbington, Lee-on-the-Solent and Hill Head in 2010.

04 December

DE

Darren Evans

Head of Major Projects
Access Health and Social Care

04 December

DF

Dr Jose-Luis Fernandez

Deputy Director and Associate Professorial Research Fellow, PSSRU
London School of Economics and Political Science 

04 December

Jenny Gray

Commisssioner and Project Manager 
London Borough of Havering 
Jenny trained as a general nurse and worked in a variety of clinical settings in Havering and Brentwood. She qualified as a therapist with Anglia Ruskin University and then went on to complete a Master’s degree in Mental Health.

During her time as CEO of a mental health user group with a statutory advocacy service she was a committee member for the Mental Health Foundation and pioneered work on the Mental Capacity Act, Mental Health First Aid and the Recovery model.

Jenny now works for the London Borough of Havering as the Dementia Lead, steering the Havering Dementia Action Alliance to 2 national awards, contributing to an LGA good practice guide, gave a presentation at the Guildhall on dementia, and is an enthusiastic Dementia Champion for the Alzheimer’s Society. Her current workload is based on commissioning, end of life care, and liaison working with partner organisations and care providers in Havering.

04 December

MH

Mags Harrison

Kent County Council 
SH

Sue Howard

Deputy Chief Inspector-Adult Social Care
CQC

04 December

Ed Humphreys

Senior Adviser
Local Government Association 
Ed joined the Local Government Association in January 2018, overseeing the Social Care Digital Innovation Programme (www.local.gov.uk/scdip) funded by NHS Digital. The programme is in its second year of local authority led digital innovation in social care, with projects ranging from new assistive technology to data analytics predicting demand. Prior to joining the LGA, he has over 10 years’ experience working in two London boroughs as older people’s commissioner.

04 December

Richard Humphries

Senior Policy Fellow
The King's Fund
Richard joined The King's Fund in 2009 to lead on social care and work across the NHS and local government. He is a recognised national commentator and writer on social care reform, the funding of long-term care and the integration of health and social care. He led the Fund's work in supporting the Barker Commission on the future of health and social care.

A graduate of LSE, his professional background is social work, and over the past 35 years he has worked in a variety of roles, including as a director of social services and health authority chief executive (the first combined post in England) and in senior roles in the Department of Health. Richard is a non-executive director of Wye Valley NHS Trust and also a Visiting Professor at the University of Worcester, a columnist for the Local Government Chronicle, and a fellow of the RSA.

Follow @RichardatKF
Read Richards' reports and blogs.

04 December

Dalvinder Jammu

Service Manager
H4All
H4All Wellbeing Service Manger
•Began life as a Mental Health Recovery Worker with the National Schizophrenia Fellowship in 2000
•Became West London Carers Services Manager for Rethink Mental Illness in 2002
•Area Manager for London North for Rethink in 2005
•In 2009 moved to South Thames Cross Roads as Mental Health Development Manager
•Moved to Berkshire Carers Service as Contracts & Volunteering Manager in 2010
•In June 2016 he took up the current post as the Service Manager for the Hillingdon H4All Wellbeing Service

04 December

RJ

Rebecca Jarvis

Programme Director (Healthy Ageing)
Health Innovation Network
LK

Louise Kelly

Improvement Programme Manager 
Care Inspectorate 

04 December

BL

Becky Ledger

Project Manager 
London Borough of Sutton 
WL

Wendy Lippmann

Transformation Manager, Adult Social Care, Health and Public Protection
Nottinghamshire County Council

04 December

DM

Debra Mallinson

Head of Service in Adult Social Care
Kirklees Council
Debra Mallinson is a Head of Service in Adult Social Care, Kirklees Council, currently working on Transformation activity. Born and raised in the North of Kirklees she has enjoyed a 36 year career in the Council, the majority working across social care and health.

She thrives on change and is passionate about making a real difference, hence champions the need to constantly challenge the way things are done to continually drive improvements and achieve the best outcomes for people.She is a strong advocate of strength based approaches, re-ablement, Assistive Technology and having users involved in any redesign activity.

04 December

RM

Rachel Mason

Director
247grid.com

04 December

BM

Bernie Mazurke

Business Relationship Manager 
Calderdale MBC 

04 December

SM

Sally Mazzanti

Operations Manager
CareMatch

04 December

04 December

JN

Jane North

Programme Director-Transformation 
Nottinghamshire County Council 

04 December

CO

Christine Owen

National Improvement Advisor 
Healthcare Improvement Scotland

04 December

JP

James Palmer

Programme Head Social Care 
NHS Digital 

04 December

RP

Richard Parry

Director 
Kirklees Council 

Nicola Payne

Care Home Specialist Nurse
Nottinghamshire Urgent and Emergency Care Partnership 

04 December

SP

Sam Payne

Senior Physiotherapist
Essex County Council

04 December

RP

Rachel Peacock

04 December

Anne-Marie Perry

Chief Executive Officer
Carematch
Anne-Marie is the CEO of CareMatch services Ltd.She has been working in the private sector for 29 years and has been involved in all aspects of care.She has run Nursing Homes up to 85 beds, a domiciliary care service delivering 10,000hrs/week, a LiveIn care service Nationally and a service supporting individuals at home through technology.Anne-Marie has recently concentrated her efforts on setting up CareMatch to disrupt the existing status quo of domiciliary care today.Anne-Marie believes we can deliver a better service, pay carers a better wage, attract carers to the industry and improve personalisation by driving digital transformation throughout the industry. Anne-Marie and her team have developed a model that combines the gig economy and a digital platform to disrupt traditional domiciliary care delivery.

04 December

SR

Sarbjit Rai

Contracts Manager 
London Borough of Newham

04 December

Dr Helen Sanderson

Founder
Wellbeing Teams 
Helen’s purpose is to demonstrate new ways of working, where the wellbeing of people and colleagues’ matter, in ways where communities benefit. This has to start with compassion, for ourselves, each other and together in communities.

Helen is the founder of Wellbeing Teams (wellbeingteams.org), innovative, small, self-managed neighbourhood teams inspired by Buurtzorg. She is also co-founder of charity Community Circles, creating solutions to loneliness together.

She is one of 50 New Radicals in the UK, and is award winning for innovation in health and care and value-based recruitment. Helenwas the Department of Health’s expert advisor on person-centred approaches for 10 years and is the author of over twenty books and is a TedX speaker.

04 December

SS

Sue Scotland

Service Development Manager
Healthcare Improvement Scotland

04 December

Helen Simmons

CEO
Nightingale Hammerson 
Helen has been CEO of NightingaleHammerson for 5 years previouslyDirectorof Finance at theDioceseofLondon, Jewish Care, Multiple Sclerosis Society andCrisis.

Was for6yearsatrusteeofNCVO (National CouncilforVoluntaryOrganisations), and trustee of CFG, RSCM, CAF and L’Ouverture.

Nightingale House is one of the largest Care Homes in the country on a 5 acre site in Clapham, known for its excellent care and innovative thinking including the high publicity intergenerational work with its on-site nursery.It has recently been rated an Outstanding home by the Care Quality Commission and Care Home of the Year by the Gold Standards Framework.

04 December

Polly Sinclair

Lead Analyst 
Health Innovation Network
Polly Sinclair is the Lead Analyst at the Health Innovation Network. She has over six years’ experience working as a social researcher for both a market research agency and in an in-house research and evaluation role for a local authority. In her role as lead analyst she seeks for new ways of measuring the impact of health and social care innovations in south London.

04 December

DS

Dr Nichola Stefanou

Head of Clinical Practice 
Home Group

Robert Stewart

Clinical Design, Director for the Design and Learning Centre
Kent County Council - Adult Care 
Dr Robert Stewart, Clinical Design Director, Design & Learning Centre for Clinical & Social Innovation
Robert originally conceived the concept of the Design and Learning Centre for Clinical and Social Innovation when he was chair of the Kent and Medway Integration Pioneers.
The aim of the centre is to co-design solutions to challenges being faced by the NHS and Social Care with a focus on empowering the person to take more control of their own health and wellbeing.
The Design and Learning Centre has been recognised as the Innovation facility of the Kent and Medway STP (Sustainability and Transformation partnership) in collaboration with the AHSN (Academic Health Science Network).
Robert is passionate about implementing new ways of integrated working through creativity and innovation and making the best use of Digital Technology.
He has been key to several projects that deliver Better, Safer, Cheaper and Different Care including establishing a partnership with the Qulturum Centre in Sweden. This has enabled the implementation and roll out of the Swedish ESTHER Learning and Quality Improvement Philosophy of Care across Kent and Medway.
Robert has developed other international collaborations including Scotland, Denmark, Netherlands and Japan that have resulted in obtaining international funding, bringing learning and implementation of good practice to Kent and Medway.
Robert has had over 15 years experience as a successful Medical Director for Clinical Commissioning and Strategic Change covering Kent and Medway and over thirty years experience as an innovative General Practitioner.
He is the Chair of the Kings College Hospital Major Trauma Network covering South East London, Kent and Medway (SELKaM).

04 December

Craig Stubbs

Director of Business Development
Carers Trust East Midlands 
Carers Trust East Midlands are a health and social care charity and provider for both patients and carers. Craig designed and developed Carers Trust East Midlands’ rapid response care service which currently supports 7500+ people per year and constitutes around £6million+ of the charity’s income. A core component of this is the “Homefirst Care Service” delivered in partnership with Nottinghamshire County Council. He also delivers the tender responses and contract negotiations for the organisation. Over the last 10 years, he has secured 70+ grants and contracts ranging from local authority rapid response homecare services, CCG carers respite services, carers information advice and guidance hubs, and hospital discharge services.

04 December

Anne Tidmarsh

Director-Older People and Physical Disability 
Kent County Council-Adult Care 
Anne has worked for Kent County Council (KCC) for 28 years and originally qualified and worked in The Netherlands. She has had several functions in KCC and has been a Director for 13 years.

In her role as director for social care in the Council, Anne is responsible for:
-Developing and delivering services for older people and people with physical disabilities.
-Integrated working with partner agencies in particular with the NHS and District Councils.
-As one of the directors of the Design and Learning Centre for Clinical and Social Innovation, bringing international good practices to Kent , digital technologies and supporting social care providers with skills and workforce development.
-Chair of the Kent Dementia Action Alliance, leading for the Council on creating a dementia friendly Kent.
-Further lead areas: End of Life Care, Carers, Equipment and Assistive Technologies, Equalities, Sensory Services and Autistic Spectrum Conditions.
-Anne has recently been appointed as the Senior Responsible Officer for Workforce for the Kent and Medway STP.

Anne has been leading for adult social care on international collaboration and has managed several European Interreg projects such as CASA, Buurtzorg (Transforming Integrated Community Care) and joint working agreements with Scotland, South Denmark, the Netherlands and Sweden.

04 December

Claire Turner

Head  of Learning and Development
Best Practice Training 
Claire has worked in learning and development for over 20 years. Renowned for designing informative content and ensuring that this is communicated in an engaging and encouraging way. Claire is passionate about raising standards within the workforce and ensuring that each participant is trained to the highest possible standard. This is done in a highly effective and results driven way, ensuring that the skills and knowledge gained can be easily applied and adapted back into the workplace.

Claire has identified the significance of providing a bespoke training service for organisations within the Health and Social Care sector.This starts with identifying individual and organisational needs, then designing and delivering high quality training, followed by robust evaluation. Best Practice Training provides a professional, friendly service which support employers to raise the standard of their workforce.

04 December

AM

Abeed Mohammed

Birdie Care
Head of Sales
AB

Alex Baylis 

The King's Fund
Assistant Policy Director 

04 December

AR

Alex Roberts

Boots
Head of Care Services
AW

Alun Windle

NHS Sheffield CCG
Deputy Chief Nurse
AH

Amanda Hamilton

City & County Healthcare Group
Chief Information Officer
AD

Amber Dobinson

Bump Buddies / Shoreditch Trust
Peer Mentor
AH

Andrew Hardman Hardman

Bromley Healthcare CIC Ltd
Commercial Director
AM

Andrew McDonald

Knowsley MBC
Service Manager - Communities
AC

Angela Connor

Stockton Borough Council
Service Manager, Assessment & Support Planning
AD

Angela Donohue

Dale Care Ltd
Operations Director
AT

Anne Tidmarsh

Kent County Council-Adult Care 
Director-Older People and Physical Disability 
BM

Bernadette Mazurke

Calderdale MBC
Business Relationship Manager
BM

Bernadette Mazurke

Calderdale MBC 
Business Relationship Manager 
BS

Bernice Scott-Field

Hampshire County Council
Interim Head of Safeguarding, MCA and Governance
BL

Brooke Lumicisi

MS Society
Evidence Officer
CM

Candice Miller

Adult Social Care and Health, East Sussex County Council
Policy Development Manager
CC

Carmen Colomina

Social Care Institute for Excellence
Practice Development Manager
CD

Caroline Dinenage 

Department of Health and Social Care 
Minister of State for Care 
CU

Caroline Upton

ABC Ltd (GP NHS Federation)
Service Integration Manager
CF

Charlie Fisher

Care Quality Commission
Editorial Manager
CG

Charlotte Graves-Morris

Care Sourcer
Business Development
CO

Christine Owen 

Healthcare Improvement Scotland
National Improvement Advisor 
CT

Claire Turner 

Best Practice Training 
Head  of Learning and Development
CM

Clare Maynard

Kent County Council
Head of Commissioning Portfolio - Communities, Old
CA

Colin Angel

United Kingdom Homecare Association
Policy and Campaigns Director
CB

Colm Byrne

Kare Plus
Director of HR
CA

Coral Alexander

Newham CCG 
Senior Transformation Manager 
CS

Craig Stubbs

Carers Trust East Midlands
Director of Business Development
DJ

Dalvinder Jammu

H4All
Service Manager
DN

Damian Nolan

Halton Borough Council
Divisional Manager Urgent Care
DP

Daniel Phelps

London Borough of Waltham Forest
Divisional Director, Early Help
DV

Daniel Vincent

Motor Neurone Disease Association
Senior Policy Adviser
DE

Darren Evans

Access Health and Social Care
Head of Major Projects
DB

Dawn Berry

Supported Homes
Chief Operating Officer
DW

Dawn Wallace

Care Quality Commission
Regulatory Policy Manager
DD

Debbie Downer

Halton Borough Council
Service Development Officer
DM

Debra Mallinson

Kirklees Council 
Head of Service-Adult Social Care
DD

Devinder Degun

NMC
Senior Public Affairs Officer
DS

Donna Smith

Nottinghamshire Healthcare NHS FT
Head of Service, Urgent Care
DW

Doreen Woodward

New Directions Rugby
Chief Executive
DB

Douglas Black

Care Sourcer
Regional Director
DE

Dr Bernadette Egan

University of Surrey/Research Design Service South East
Senior Research Fellow
DD

Dr Durka Dougall 

The King's Fund
Senior Consultant- Leadership and Organisational Development 

04 December

04 December

DH

Dr Francesca Hall

East Surrey Hospital
Doctor
DS

Dr Helen Sanderson 

Wellbeing Teams 
Founder
DT

Dr Janet Turnbull

Capital and Coast District Health Board
Geriatrician
DM

Dr Louise May

Kare Plus
Director and Owner
DB

Dr Natalie Broomhead

Surrey and Sussex Healthcare NHS Trust
Consultant Geriatrician
DH

Dr Ruth Hartley

Surrey and Sussex Healthcare NHS Trust
Consultant Geriatrician
DB

Dr Sheetal Bhurke

NIHR Evaluation, Trials and Studies Coordinating Centre
Research Manager
DB

Dr Usha Boolaky

The Health Foundation
Senior Research Manager
EH

Ed Humphreys 

Local Government Association 
Senior Adviser
EH

Elisabeth Hamilton

City College Peterborough
Learning Disability Quality Officer
EC

Emma Callery

Which?
Manager Later Life Care
ET

Emma Thompson

NIHR
Senior Programme Manager
EW

Ethan Williams

The King's Fund
Research Assistant
FH

Fiona Hodgkiss

Scottish Government
Policy Team Leader
FR

Fiona Ramsay

Home Group
Clinical Lead Mental Health
FS

Fiona Smith

Macmillan Cancer Support
Community Settings Specialist Advisor
GH

Gary Hughes

Advance Housing and Support
Head of Marketing and Communications
GC

Gemma Cuthbertson

Northumberland County Council
Registered Manager
GW

George Wilkinson

Arthritis Research UK
Policy & Public Affairs Assistant
GT

Georgina Turner

Skills for Care
Programme Head
GR

Gillian Richards

Public
Public
GS

Graig Stubbs 

Carers Trust East Midlands 
Senior Business Development Manager 
HB

Hazel Brown

Cornerstone 
Leader of Exceptional Service (Quality)
HF

Heather Flinders

London Borough of Waltham Forest
Divisional Director, Children and Families
HG

Helen Gilburt 

The King's Fund 
Policy Fellow 

04 December

HS

Helen Simmons 

Nightingale Hammerson 
CEO
HN

Hong-Anh Nguyen

The King's Fund
Information Centre Manager 

04 December

IC

Ian Cross

Hampshire County Council
Strategic Transformation Manager
JB

Jake Barnes

Southwark Social Services
Team Manager
JP

James Palmer 

NHS Digital 
Programme Head Social Care 
JT

James Thorburn

City & County Healthcare Group
CEO
JG

Jane Goldingham

East Sussex County Council
Principal Social Worker (Adults)
JN

Jane North 

Nottinghamshire County Council 
Programme Director-Transformation 
JG

Jeanette Griffin

Barking and Dagenham College
Partnership Manager
JP

Jeanette Penman

South Tyneside Council
Principal Social Worker for Adult Social Care
JS

Jef Smith

Caring Times
Writer
JG

Jenny Gray 

London Borough of Havering 
Commisssioner and Project Manager 
JR

Jenny Rollinson

Knowsley MBC
Service Manager - Adult Social Care
JB

Jessica Baines-Holmes

London Borough of Barnet
Assistant Director, Adults Joint Commissioning
JB

Jilly Beale

JB Social Care Consultancy Ltd
Independent consultant
JC

Joanne Creighton

Canterbury Oast Trust
Chief Executive
JB

Jo Bolton

London Borough of Islington
Project Manager - ASC Improvement Team
JF

Jose-Luis Fernandez

London School of Economics and Political Science 
Deputy Director and Associate Professorial Research Fellow, PSSRU
JC

Julia Cream

The King's Fund
Policy Fellow

04 December

KB

Karen Birch

Home Group
Business Development Partner
KC

Karen Christie

Karenchristie
Client
LT

Layton Tamberlin

Sullivan Street Partners
Partner
LW

Lillie Wenzel 

The King's Fund
Policy Fellow 

04 December

LB

Louise Bassett

Quantum Care Limited
Head of Quality and Practice
LK

Louise Kelly 

Care Inspectorate 
Improvement Programme Manager 
LA

Lyndsy Ambler

NIHR Evaluation, Trials and Studies Coordinating Centre
Research Manager
MP

Mandy Philbin

NHS Sheffield CCG
Chief Nurse
MN

Mark Nicholas

NHS Digital
Chief Social Worker
MF

Martha Fowler-Dixon

Hampshire County Council
Head of Strategic Commissioning
MS

Martin Sloan

Wokingham Borough Council
Assistant Director, Adult Social Care
MP

Max Parmentier

Birdie Care
Chief Executive
MC

May Coogan

Karen Christie
Carer
MP

Meena Parekh

NHS
Coordinator
MJ

Mick Jones

London Borough of Newham
Senior Contracts Officer
ML

Mike Liddle

Scottish Government
Policy Manager
MT

Mike Thompson

Dale Care Ltd
Finance Director
MA

Muyi Adekoya

London Borough of Barnet
CCG & LBB
NK

Naomi Kingsley

London Rebuilding Society
Chief Executive
NC

Natasha Curry 

Nuffield Trust 
Senior Fellow in Health Policy 
ND

Neil Dunford

East London SEND network
Coordinator
NM

Neil McClenaghan

London Rebuilding Society
Head of Housing
ND

Nick Davies

London Borough of Waltham Forest
Assistant Director Adult Social Care
NB

Nicki Bones

SweetTree Home Care Services
Director of Operations
NP

Nick Pryke

Norfolk County Council
Assistant Director - Integrated Care (Norwich)
NP

Nicola Payne 

Nottinghamshire Urgent and Emergency Care Partnership 
Care Home Specialist Nurse
NR

Nicola Read

Bupa
Clinical Fellow
NG

Nil Guzelgun

Alzheimer's Society
Policy Officer
PZ

Panos Zerdevas

DHSC
Senior Economist
PO

Patricia Oguta

London Borough of Tower Hamlets
Developmental Manager ASC
PH

Peter Hudson

Nursing and Midwifery Council
Senior Stakeholder Engagement Officer
PE

Phil Eckersley

Bridgewater Home Care
Founder & Managing Director
PS

Polly Sinclair

Health Innovation Network
Lead Analyst 
PB

Prof Di Bailey

Nottingham Trent University
Associate Dean for Research
PW

Prof Euan Wallace

Safer Care Victoria
Chief Executive Officer
RC

Rachel Cleal

St Helens Council
Deputy Strategic Director - Peoples Services
RM

Rachel Mason

Expert by experience
Family Carer
RM

Rachel Mason 

247grid.com
Director
RP

Rachel Peacock

Making Space
Chief Executive Officer
RH

Richard Humphries 

The King's Fund
Senior Policy Fellow
RS

Richard Sanders

Sullivan Street Partners
Partner
RS

Richard Sharp

Phoniro
Business Development UK
RR

Rita Rajababoo

NHS
Medical PA
RC

Robert Crerie

Hertfordshire County Council
Project Officer
RC

Robert Crookes

St Helens Council
Assistant Director - Adult Social Work
RS

Robert Stewart

Kent County Council-Adult Care 
Clinical Design, Director for the Design and Learning Centre
RT

Rob Tovey

Home Instead Senior Care
Head of Quality
RT

Rosie Trainor

Caring Homes
Independent Clinical Advisor
SB

Saf Bhuta

Kirklees Council 
Head of Service
SC

Sally Copley 

Alzheimer's Society 
Director of Policy, Campaigns and Partnerships 
SB

Sarah Burchell

Bexley Care
Associate Director-Integration

04 December

SG

Sarah Gregory

Macmillan Cancer Support
Senior Policy Advisor
SH

Sarah Hall

Norfolk County Council
Director of Integrated Commissioning
SK

Sarah Kemp

Sefton MBC
Executive Director
SP

Sarah Perrin

London Borough of Barnet
Mental Health and Dementia
SR

Sarah Rank

Norfolk County Council
Head of Business and Technology ASSD
SR

Sarbjit Rai 

Newham CCG 
Contracts Manager 
SG

Selma Ghouse

Newham CCG 
Senior Contracts Officer-Integrated Support Officer

04 December

SG

Sharon Grant

Westminster City Council
Head of Personalisatiom
SS

Sherrill Searle

The Solve Charity for Mental Health
Founder
SR

Shilpa Ross

The King's Fund
Senior Researcher 

04 December

SB

Simon Bottery 

The King's Fund
Senior Policy Fellow
SC

Steve Carefull 

Argenti Telehealthcare Partnership 
Director
SC

Steve Curry 

Harlington Hospice and H4All
Chief Officer
SS

Stevie Slade

St John Ambulance
Clinical Manager
SM

Stewart Mynott

Quantum Care Limited
Director of Operations
SH

Sue Howard 

CQC
Deputy Chief Inspector-Adult Social Care
SP

Sue Poulter

London Rebuilding Society
Head of Finance
SS

Sue Scotland

Healthcare Improvement Scotland
Service Development Manager
ST

Sue Tomlin

London Borough of Barnet
Learning Disabilities, Physical & Sensory Impairment
SO

Susan O'Sullivan

The Rayne Foundation
Grants Manager
SW

Susan Wallace-Bonner Wallace-Bonner

Halton Borough Council
Director of Adult Social Service
TB

Tom Brown 

Bexley Care 
Service Director 
TR

Tommy Reay

NHS Digital
Clinical Fellow
VP

Vicki Pattinson

South Tyneside Council
Head of Adults and Integrated Care
VT

Vicky Taylor

NIHR Evaluation, Trials and Studies Coordinating Centre
Senior Research Manager
VW

Victoria Wright

Carer
Carer
VG

Vincent Godfrey

Kent County Council
Stategic Commissioner
WC

Wendy Clochet

Home Group
Psychologist
YD

Yolanda Dennehy

Bexley Care
Associate Director-Adult Social Care
ZB

Zoe Barry 

Essex County Council 
Senior Occupational Therapist 

04 December

Access Group

Access Group

Access Group

Access group

Birdie Care

Our mission is to give older adults and their families the confidence that ageing at home is truly possible. We believe that human care and technology can come together to better answer the needs of ageing adults. Birdie is a care technology platform supporting care professionals and families deliver better and safer care at home.

Our platform includes our agency hub, our digital apps and integrated home sensors. This system works seamlessly to capture and provide real-time information about care, bringing you more transparency and streamlining your operations.

But that’s not all. By analysing care reports and sensors information our advanced health analytics will identify patterns of deterioration and notify you and your client’s families of any potential issue and supports you in resolving them.

Birdie is a step change in the industry, supporting you to work towards the highest regulatory standard. Rather than simply improving operations, it actively enhances the quality of your care and enables you to deliver tailored, preventive care to all your clients.

Come and speak to us today or find out more at birdie.care.

caresourcer.com

Care Sourcer is a care matching service designed to reduce Delayed Transfers of Care, increase patient safety and reduce your costs.

With development commissioned by NHS England and managed by SBRI, Care Sourcer has been proven to reduce Delayed Transfers of Care for adults and older people by 40%. Register today for free.

London Rebuilding Society

London Rebuilding Society (LRS) home improvement scheme transforms the lives of homeowners age 55 or over by supporting them and repairing their home. The condition of their home is so poor that they cannot access finance. LRS provides a potential route to finance from a regulated provider.

The overall cost to the NHS for households 55 or over is £624m, dominated by excess cold, hazards, and falls due to unsafe poor housing.The LRS scheme can be help: for example, when a hospital discharge unit cannot send a patient home because their home is unsafe and unhealthy,

Their mission statement is "making every house a home" and LRS above all is focussed on social impact.LRS wants all people to enjoy the health and wellbeing that comes from living in a warm, secure, pleasant place to call home.

Find out more in their dedicated Home Improvement Scheme section.

Phoniro

Go Keyless! Provide more care and better security. Phoniro enables carers to access properties using digital keys on smartphones.Connecting to our digital door locks and digital key safes, care visits are recorded on the Phoniro Care platform, which connects to Local Authority systems to expedite more accurate billing and audited care services. Deployed in over 200 Local Authorities across Europe, our solutions are now available in the UK.

The Phoniro Care Platform supports a range of other solutions including Digital Medicine Cabinet, which provides the traceable security for medicine. E-Visit is digital monitoring to enable more restful sleep. Our Care Alarm System integrates into smart phones.

Phoniro was formed in 2004 and is now part of ASSA ABLOY the worlds largest lock, secure identity and mobile access business.

The King's Fund

Break

Registration opens, Exhibition and Refreshments

08:30 AM 10:00 AM The Orangery, ground floor

Grab your badge, some refreshments and visit the exhibition stands before the start of the breakfast session at 9am.

Breakfast session: Care management – trends and real-world insights

09:00 AM 09:45 AM Maynard theatre, lower ground floor

9.00am
Breakfast session hosted by Access Health and Social Care

Access Health and Social Care has experience of working with over 5,000 registered care providers from across the care spectrum.

This session, delivered in association with the United Kingdom Homecare Association (UKHCA), will discuss some of the trends and real-world insights from across the care landscape and what that could mean for how care is delivered.

This includes:
  • the latest guidance on margins for 15- to 60-minute calls
  • average length of visit
  • average bill and pay rates
  • impact of travel time, wait time and cost

Darren Evans, Head of Major Projects, Access Health and Social Care
Colin Angel, Policy and Campaigns Director, United Kingdom Homecare Association

Speakers

Kings Fund, Care Management Insights - Access Group.pdf Download Link

Opening plenary: What do we mean by outstanding?

10:00 AM 11:15 AM The Burdett theatre (main theatre), ground floor

10.00am
Welcome and introduction
 

Richard Humphries, Senior Policy Fellow, The King’s Fund
Read Richards' reports and blogs.

10.05am
What do we mean by ‘outstanding’ social care?
Sue Howard,
Deputy Chief Inspector-Adult Social Care, Care Quality Commission

10.20am
Achieving outstanding care for older people: how to keep the person at the centre of care
  • Learn how a care home in London embarked upon an innovative inter-generational project that led to the opening of an onsite nursery to offer innovative activities for its residents. 
Helen Simmons, Chief Executive, Nightingale Hammerson

10.35am
High-quality care for people with dementia: what does respect for the individual and safeguarding personal dignity and privacy look like in practice?
  • Hear about how people with dementia can lead a meaningful life, including the unique perspective of a person living with dementia. 
Sally Copley, Director of Policy, Campaigns and Partnerships, Alzheimer’s Society
Sally will be joined by a person affected by dementia

10.50am
Questions and discussion 

Speakers

Helen_Simmons_NEW.pdf Download Link
Sally Copley.pdf Download Link
Sue_Howard.pdf Download Link
Break

Refreshments, Exhibition and Networking

11:15 AM 11:45 AM The Orangery, ground floor

Refreshments, Exhibition and Networking
Morning Breakout Session

Breakout A: ‘Alexa: what is the future of social care?’

11:45 AM 12:55 PM The Burdett theatre (main theatre), ground floor

11.45am
Welcome and introduction
Julia Cream,
Policy Fellow, The King’s Fund
Read Julias' reports and blogs.

11.50am
Alexa technology cuts through social isolation in Hampshire
  • Hear how Amazon Echo consumer devices can improve the lives of people who need care, while saving the taxpayer money. 
Steve Carefull, Director, Argenti Teleheathcare Partnership

12.05pm
Elaine’s and her daughter’s digital innovation journey through social care
  • Hear examples of how patients and carers across the country benefit from successful digital interventions at different stages of their care journey. 
Ed Humphreys, Senior Adviser, Local Government Association

12.20pm
Disrupting the status quo of domiciliary care
  • Hear how we can deliver a better service and improve personalisation through digital transformation
Anne-Marie Perry, Director, CareMatch
Sally Mazzanti, Operations Manager, CareMatch

12.35pm
Questions and discussion

Speakers

Anne-Marie_Perry_Sally_Mazzanti.pdf Download Link
Steve_Carefull.pdf Download Link
Morning Breakout Session

Breakout B: Deal with demand and change the system

11:45 AM 12:55 PM Maynard theatre, lower ground floor

11.45am
Welcome and introduction
Hong-Anh Nguyen,
Information Centre Manager, The King’s Fund
Read Hong-Anhs' blogs.

11.50am
The Visual Pathway Demand and Productivity Analytical Tool
  • Learn how the big questions about escalating demand and decreased capacity are tackled in Kirklees by the creation of a model focused on long-term change management.
Saf Bhuta, Head of Service, Kirklees Council
Debra Mallinson,
Head of Service-Adult Social Care, Kirklees Council

12.05pm
The case for integration versus standard district social work
  • Learn about the effectiveness of the integrated care team through the research of Nottingham Trent University.
Jane North, Programme Director, Transformation, Nottinghamshire County Council
Professor Di Bailey, Professor of Mental Health, Nottingham Trent University
Wendy Lippmann, Transformation Manager, Adult Social Care, Health and Public Protection, Nottinghamshire County Council

12.20pm
The application of the Swedish ESTHER model for quality improvement in Kent
  • Learn how a genuinely innovative project from Sweden was the catalyst for continuous quality improvement in Kent, by focusing on what matters to citizens and by redirecting communal resources.
Robert Stewart, Clinical Design Director for the Design and Learning Centre, Kent County Council
Anne Tidmarsh, Director-Older People and Physical Disability,
Kent County Council

12.35pm
Questions and discussion

Speakers

Jane North Di Bailey Wendy Lippman.pdf Download Link
Robert_Stewart (without vid).pdf Download Link
SafBhuta_DebraMallinson.pdf Download Link
Morning Breakout Session

Breakout C: Improving quality in care homes

11:45 AM 12:55 PM Maxwell room, first floor

11.45am
Welcome and introduction
Shilpa Ross,
Senior Researcher, Policy, The King’s Fund
Read Shilpas' reports and blogs.

11.50am
The Future Focus Framework in Calderdale
  • Learn how a model developed to support business relationship managers resulted in improving CQC ratings and less variation in service quality in care homes. 
Bernadette Mazurke, Business Relationship Manager, Calderdale Council Adult Services
Claire Turner, Head of Learning and Development, Best Practice Training

12.05pm
The ‘community of practice’ of care home staff
  • Learn how the working ways for care home staff across six CCGs in Nottinghamshire were changed by meeting monthly and sharing a twitter account to communicate about resources, experiences and ideas. 
Nicola Payne, Care Home Specialist Nurse, Nottinghamshire Urgent and Emergency Care Partnership

12.20pm
Holistic quality improvement with the Integrated Quality Assessment Framework
  • Learn how measuring quality parameters by developing a specialised tool for care homes delivered impressive results and made quality everybody’s business. 
Sarbjit Rai, Contracts Manager, London Borough of Newham
Coral Alexander, Senior Transformation Manager, Newham CCG
Selma Ghouse, Senior Contracts Officer, Integrated Support Services, Newham CCG

12.35pm
Questions and discussion

Speakers

Claire Turner Bernadette Mazurke.pdf Download Link
Nicola Payne.pdf Download Link
SarbjitRai_CoralAlexander_SelmaGhouse.pdf Download Link
Morning Breakout Session

Breakout D: Prevention and early intervention

11:45 AM 12:55 PM Marlborough theatre, second floor

11.45am
Welcome and introduction
Dr Durka Dougall,
Senior Consultant, Leadership and Organisational Development, The King’s Fund
Read Durkas' reports and blogs.

11.50am
When social care occupational therapists work alongside emergency medical technicians in Essex
  • Learn how health and social care services co-operate to provide a rapid response to patients who have fallen within the community. 
Zoe Barry, Senior Occupational Therapist, Essex County Council
Sam Payne, Senior Physiotherapist, Essex County Council

12.05pm
Social prescribing models and Patient Activation Measures (PAM) save the local health economy money 
  • Learn how combining social prescribing with a risk stratification tool, PAM, helps with management of long-term conditions through proactively measuring patients’ level of personal activation regarding their health.
Steve Curry, Chief Executive Officer, Hillingdon Carers
Dalvinder Jammu, Service Manager, Hillingdon Carers

12.20pm
The Care About Physical Activity Programme reverses a culture of sedentary behaviour in Scotland
  • Learn how a national programme empowered members of local teams to address the chronic inactivity of care home residents and improve their quality of life. 
Louise Kelly, Improvement Programme Manager, Care Inspectorate

12.35pm
Questions and discussion

Speakers

Louise_Kelly.pdf Download Link
SteveCurry_DalJammu.pdf Download Link
Zoe Barry_Sam Payne.pdf Download Link
Break

Lunch, Exhibition and Networking

12:55 PM 01:45 PM The Orangery, ground floor

Lunch, Exhibition and Networking
Afternoon Breakout Session

Breakout E: Reducing long stays in hospital

01:45 PM 02:50 PM The Burdett theatre (main theatre), ground floor

1.45pm
Welcome and introduction
Dr Durka Dougall,
Senior Consultant, Leadership and Organisational Development, The King’s Fund
Read Durkas' reports and blogs.

1.50pm
The NHS Digital plan to digitise transfers of care
  • Learn how NHS Digital works with NHS trusts, local authorities and system suppliers to send information from health care into social care settings. 
James Palmer, Programme Head Social Care, NHS Digital

2.05pm
The Home First rapid response hospital discharge service
  • Learn how the Home First short-term intervention enables patients to remain in their own homes while recovering from a temporary crisis or enables them to leave hospital as soon as they are identified as medically fit for discharge. 
Craig Stubbs, Senior Business Development Manager

2.20pm
The system-wide challenge to achieve a successful discharge-to-assess service in Bexley
  • Learn how a pilot programme to scale discharge-to-assess programmes in Bexley produced impressive results, while revealing the importance of proper funding. 
Tom Brown, Service Director, Bexley Care

2.35pm
Questions and discussion

Speakers

Craig Stubbs .pdf Download Link
James_Palmer.pdf Download Link
Tom Brown.pdf Download Link
Afternoon Breakout Session

Breakout F: People co-designing the care and support they receive

01:45 PM 02:50 PM Maynard theatre, lower ground floor

1.45pm
Welcome and introduction,
Lillie Wenzel,
Policy Fellow, The King’s Fund

1.50pm
Rethinking delivery of dementia care services in Havering
  • Learn how considering the experience of patients and their carers resulted in the redesign and re-commissioning of voluntary services for people with dementia in Havering. 
Jenny Gray, Commissioner and Project Manager, Dementia, London Borough of Havering
Polly Sinclair, Lead Analyst, Health Innovation Network

2.10pm
‘Let’s have a better conversation’ on how to empower adults with learning disabilities
  • Learn how a mother caring for her two autistic sons designed the 24/7grid, a tool to involve her sons in making choices about their care budget, focusing on outcomes rather than services provided. 
Rachel Mason, Director, Time Designers Ltd, designer of the 24/7 grid

2.30pm
Questions and discussion

Speakers

Jenny_Gray.pdf Download Link
Rachel Mason.pdf Download Link
Afternoon Breakout Session

Breakout G: Workforce solutions

01:45 PM 02:50 PM Maxwell room, first floor

1.45pm
Welcome and introduction
Alex Baylis,
Assistant Director of Policy, The King’s Fund
Read Alexs' reports and blogs.

1.50pm
Local Cornerstone transforming social care in the UK
  • Learn how an imaginative approach to meeting needs enabled care staff to offer more than their minimum contractual obligations and genuinely promoted the value of the care profession though actions, not rhetoric. 
Lisa Duthie, Leader, Cornerstone

2.10pm
The wellbeing start-up disrupting social care in Wigan
  • Learn how large organisations can benefit from partnering with disruptive start-ups and enable real change, and how this looks in practice for the self-managed care teams in Wigan. 
Dr Helen Sanderson, Chief Executive Officer, Wellbeing Teams
Rachel Peacock, Chief Executive Officer, Making Space

2.30pm
Questions and discussion

Speakers

HelenSanderson_RachelPeacock.pptx Download Link
Lisa_duthi.pdf Download Link
Afternoon Breakout Session

Breakout H: New ways for old problems

01:45 PM 02:50 PM Marlborough theatre, second floor

1.45pm
Welcome and introduction
Helen Gilburt,
Fellow, Policy, The King’s Fund
Read Helen Gilburts' reports and blogs.

1.50pm
Integrated health, social and housing provision for young adults
Learn how an integrated model aiming to prevent medication abuse and self-harm in young adults addressed extreme complex needs at a community setting.
Doug Dawson, Business Development Manager, Homegroup

2.10pm
Redesigning overnight support with the service user at the centre
  • Learn how an ambitious large-scale redesign that was based on research collecting stories and impressions from people with lived experience, effectively promoted joint working and implementation of new technologies.
Christine Owen, National Improvement Advisor, Healthcare Improvement Scotland
Sue Scotland, Service Development Manager, Healthcare Improvement Scotland

2.30  
Questions and Discussion

Speakers

ChristineOwen_SueScotland.pdf Download Link
Doug_Dawson.pdf Download Link

Refreshments, Exhibition and Networking

02:50 PM 03:10 PM The Orangery, ground floor

Refreshments, Exhibition and Networking

Closing plenary: Achieving the care system that we need to deliver outstanding care

03:10 PM 04:30 PM The Burdett theatre (main theatre), ground floor

3.10pm
Welcome back 
Simon Bottery,
Senior Policy Fellow, The King’s Fund
Read Simons' reports and blogs.

3.15pm
Keynote address: The future of social care
Ed Moses,
Deputy Director, Department of Health and Social Care

3.35pm
Solving the ageing population conundrum: how Japan gave radical solutions to old problems
  • Learn how Japan faces the challenge of caring for its increasingly older population by introducing a new comprehensive social care system, which can provide England with a valuable source of learning. 
Natasha Curry, Senior Fellow in Health Policy, Nuffield Trust

3.55pm
Optimising the use of our scare resources
  • With limited funding a pressing reality in social care, hear about the information that needs to be in place so that the social care system ensures excellent use of the resources available. 
Dr Jose-Luis Fernandez, Deputy Director and Associate Professorial Research Fellow, PSSRU, London School of Economics and Political Science

4.15pm
Questions and discussion

Speakers

Natasha_Curry.pdf Download Link

Close of conference

04:30 PM 04:30 PM